Seminare
Verwalten von Computern und Problembehandlung unter Windows Vista
KursinhaltThis three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
- A Troubleshooting Methodology
- Preparing for Remote Troubleshooting
- Troubleshooting the Operating System
- Troubleshooting Hardware
- Troubleshooting Networks
- Troubleshooting Security Related Issues
- Troubleshooting Applications
- Maintaining and Optimizing Windows Vista
Zielgruppe:
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Voraussetzungen
Experience supporting previous versions of the Windows operating system.
Familiarity with an I.T. helpdesk ticketing system.
Experience researching online and local knowledge bases.
Experience running commands from a command window. For example, DOS command prompt.
Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices.
Basic TCP/IP knowledge. For example, that you need to have a valid IP address.
Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Fundamentals of applications. For example, client/server applications (how client communicates with the server).
Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc.
In addition, it is recommended, but not required, that students have completed:
5115A: Installing and Configuring the Windows Vista Operating System
5116A: Configuring Windows Vista Applications and Tools
5117A: Configuring Windows Vista Mobile Computing
Dauer
3 Tage
PDF Version
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